A 99.9% Server Uptime
We’ve set up our website hosting system using stable hardware and significantly customized software. Our system administrators have installed a customized version of Security–Enhanced Linux on all our machines to guarantee utmost security and reliability. We have installed a number of DDoS prevention appliances in addition to very powerful firewall programs to make sure our network is unassailable and secure.
All our website hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is very important to also build your own network infrastructure. For this reason, we set up a custom–configured internal network in all our data centers. Based on enterprise–class Juniper switches and routers, our internal network allows for hypersonic data transmission speeds and is fully redundant.
Therefore, you will enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, irrespective of which web hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned cash at stake, you can’t feel truly secure. That is why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. If you don’t feel happy with our service or if you would like to use a more robust web hosting solution, like a VPS servers or even a dedicated servers – you’ll receive your money back in full, without concealed fees or return charges.
24/7 Technical Support
If you have ever been forced to wait around for hours for a reply, you probably know how maddening this can be, particularly when your web site is on the line. Because of this, we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our techs will be here and they will get back to you within sixty minutes. And the best thing is that their average ticket response time is just twenty minutes!