Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • All your help requests will be dealt with in no more than 60 minutes after the support ticket or email is received. If your issue requires further assistance from a sysadmin, we will direct the trouble ticket or the email to the person on duty, right away and we will leave a note to let you know that more time will be needed for discovering a solution. And if you make use of the Managed Servers package, any of the server management services included there will be executed whenever you decide.

  • Top quality support service
  • A Top–Notch Customer Care Service

  • Should you require assistance while using our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated server for you, do touch base with our client support staff at any moment through the ticketing system. In addition, should you need assistance administering your server, you can make use of our Managed Servers package, which includes OS updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, backup hard drive storage space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided our Web Hosting Control Panel with an exhaustive knowledgebase, which features extensive explanations of its features and functions. In addition, we have filmed in–depth video tutorials that will further explain to you how to perform a certain task or solve a commonly encountered problem. All the instructional articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel via the Videos and Help buttons located in the top right corner.