Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • The Help section incorporated into Web Shark Hosting’s Web Hosting Control Panel features a selection of help articles and commonly asked questions. Aimed toward solving any common issue that you could face, they are written by our support team of well–trained techs.

  • Top quality support service
  • Educational Videos

  • We have prepared a selection of step–by–step video tutorials that detailedly explain how you can address a typical issue associated with your website hosting account. You can find the training videos in the Help Center.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24x7 tech support service and a sixty–minute support ticket response time guarantee. Our skilled customer service technicians will be at your disposal 24/7/365 to respond to your enquiries and to remedy any issue that you may come across. Just submit a customer service request from the Help Center section and we’ll respond to you without any delay at all.