Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Resolution Warranty

  • Each ticket you send to our client assist crew will be replied to within approximately one hour. The common problems are going to be resolved immediately. However, if the help inquiry you have sent us calls for some help from a qualified technician, we will send the ticket to him and will let you know about the delay.

  • Top quality support service
  • Professional Tech Assistance Service

  • Our customer support staff will be on duty for you day and night to to attend to all assistance inquiry tickets that you submit. We offer client help for all the apps that are installed in advance on your hosting server. These include our in–house built Web Hosting Control Panel, the selected Operating System plus the server administration panel (with respect to the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • A complete and constantly updated article base is built into our in–house built Web Hosting Control Panel. It offers quick tips about how to execute all the fundamental website managing tasks. The Help section offers in–depth how–to tutorials and step–by–step video guides. You can reach the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.